A building services company. That is the whole description.

CS Care Group was formed in August 2012 and has been run since then by James Park. We clean and maintain more than a hundred buildings across the tri-state area: offices, banks, schools, and construction sites at handover.

What we are actually good at

Nothing about commercial cleaning is difficult on the first night. The difficulty is the four hundredth night. After the good supervisor has moved on, after two people called out in the same week, after the client has stopped checking because it has been fine for months.

Almost everything we do operationally exists to hold quality flat over years rather than weeks. Crews are directly employed and assigned to a building, not contractors rotated through it. A supervisor walks every site at least twice a week, and the work is measured against a written scope rather than against whatever anyone remembers agreeing to.

It is not a glamorous pitch. It is the only thing that actually matters to somebody who has changed cleaning vendors twice and does not want to do it a third time.

The range is the point

On any given night our crews are in a bank lobby, an office floor, a school corridor, a preschool, and a building a general contractor is handing over in the morning. Each of those wants something different, and pretending otherwise is how vendors underdeliver.

Working across that range is what makes us useful rather than what dilutes us. A company that only cleans offices has never had to work around an academic calendar or a licensing inspection. A company that only does schools has never had to price prevailing wage on a public bid or turn a floor over between trades. We have had to learn all of it, and the learning transfers.

It also means we can hold the whole building. Custodial and building maintenance sit under one contract, so a clogged drain at six in the morning is a phone call rather than a procurement exercise.

Where the work came from

Almost all of it by referral. A building manager who trusts a vendor tells the next building manager, and that has been the growth strategy for fourteen years.

The credentials came the same way, earned because a client needed us to have them. NYC MBE certification. A place on the New York City Housing Authority's pre-qualified list for janitorial and debris removal. PASSPort enrollment. And private schools that we have cleaned every school night, some of them for years.

What we will not do

We do not subcontract custodial labor. Everyone we send to clean is on our payroll, cleared, and known to us. Licensed trades, meaning HVAC, plumbing and electrical, are performed by vetted partners under our supervision and our insurance, and we say so plainly rather than implying we hold licenses we do not.

We also will not win a takeover by underpricing the wage. Where prevailing wage applies, employee tenure follows the building rather than the employer, so a takeover has to be priced at incumbent wages. Vendors who ignore that produce a low bid and a failed contract nine months later. We would rather lose the bid.